The level system accomplishes two main goals. The first is to provide a career path of growth and achievement for our team members. The second is to provide several options to our guests so that they may choose the level that best fits their needs and budget.
The designer’s level of competency or creativity is not necessarily related to the years of experience he or she has. This is a common misconception. The training our team receives is aggressive, consistent, innovative and in-depth. It starts from the moment they are hired and continues throughout their career with us. At Nevaeh Hair Salon our service providers achieve promotions based on several factors. These factors include guest satisfaction, retention, performance, and education.
This does not happen by accident!
We work very hard to hire the most trainable staff and to provide them with the best education on an ongoing & regular basis. We want only those that look at this as a ‘career’ and not just a ‘job’. In order for this to happen, we have to offer better benefits, training systems, working atmosphere and compensation than they can get elsewhere. We care about our staff, and want them to grow and prosper.
For this purpose, we have adopted the ‘Level System’. As the service provider is promoted, their prices increase. This system provides many great benefits. One of the benefits, and probably the most important, is that it enables you, our guest, to choose the level that best suits your needs, and your budget. We feel that you are a guest of Nevaeh Hair Salon, not just a guest of one particular stylist. Our entire staff works together as a team and welcomes you to visit other service providers. We just want you to be happy, and get the best value for your time and money. Regardless of who you choose to visit, we are happy to share information with our fellow teammates, and make sure that you have the best we offer.
On the flip side, the Level System also benefits our staff. This gives them a path for growth. Everyone begins as an associate, and works up the ladder. Their promotions are based on experience, goals met, advanced education they receive, and the demand their services create. The ultimate promotion is when you become an ‘Educator’. At this point, the ‘Educator’ takes an ‘Associate’ under their wing. This enables them to pass on their knowledge, training our next generation of service providers. Since all of our Service Providers are provided with the best education available, you can rest assured that regardless of which level you choose, you will receive a consistent level of service.